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Crower's Privacy Policy

Crower Respects Your Privacy

- EU Safe Harbor Framework

Crower complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. Users in the European Union consent to the transfer to and processing of their personal information in the United States.  We will respond to your request for access to modify or delete your information within thirty (30) days.  

We will not give any information about you to others without your express permission, other than as described in this Policy, 

- Information Collection and Use

The Crower website, “www.crower.com” will be known as “Site” forthwith.  Our Site has occasion where you give us contact information (including your name, address, telephone number and email address) so you can place orders, request additional information and support and/or make product suggestions.  For certain services, we may also request a credit card number, government identification number or other financial information. Credit card information is not stored within our website or our website server.

We receive and store any information you enter on our Site or give us in any other way, including through email, telephone or other communications with our customer service department. If you contact us for support, we may keep an internal record of what support was given.

We use your information to contact you regarding functionality changes to our products, our Site, new Crower parts, changes to the Site and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your preferences.

We use information gathered about you from our Site statistics (for example, your IP address) to help diagnose problems with our server and to administer our Site. We also gather broad demographic information from this data to help us improve our Site, make your browsing easier and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Our Site uses cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don't need to log in each time you visit our Site. The cookies are linked to your customer number, which is associated with the information in your account.

This Site may also contains links to other websites. Unfortunately, Crower is not responsible for the privacy practices or the content of such sites.

- For the Crower Purchasers Only

When you purchase goods through Crower, you are granting Crower express permission to share your name and contact information (as well as the "ship to" name and contact information, if different) with Authorize.net from which you make the purchase, for the purposes of collecting money from your credit card, shipping and order fulfillment only.  By making a purchase from us through Authorize.net, you are not granting that merchant consent to use your information for marketing or any other purposes unless you specifically "opt in" to do so. Crower has agreements with Authorize.net requiring them to maintain the privacy of your information; however, Crower is not responsible for improper use by Authorize.net of your information.

- Security

This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control.

- Updating Your Information

You may alter your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences.

  1. You may send an email to support@crower.com
  2. You may send mail to Crower at the following postal address:
    6180 Business Center Court, San Diego, CA  92154  USA
  3. You may call us at: 619-661-6477
  4. You may fax us at: 619-661-6466

- Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our Contact us page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this Site and our products, or it may be reviewed and discarded.

- Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights, the property and rights of a third party, to protect the safety of the public or any person or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN's rules, regulations and policies.

- Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personal information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service).  We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.

- Contests/Surveys

From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level - note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our Site.

We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

- Tell-A-Friend

If a user elects to use our referral service to inform a friend about our Site, we ask the user for the friend's name and email address. Crower will automatically send the friend a one-time email inviting them to visit our Site. Crower stores this information for the sole purpose of sending this one-time email. The friend may contact Crower at support@crower.com to request the removal of this information from our database.

- What Happens to my Personal Information if I Terminate my Crower Account?

When your Crower account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant Crower databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

- Transfer of Data Abroad

If you are visiting this Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries.  By visiting this Site and communicating electronically with us, you consent to such transfers.

- Changes in Our Practices

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

- Contacting Our Site

If you have any questions about our Privacy Policy, the practices of this site or your dealings with this site, please contact us at:

Crower Cams & Equipment Co., Inc.
Attn: IT Development
6180 Business Center Ct.
San Diego, CA  92154
U.S.A.

Revised: 5/5/2011
Copyright © 1955-2011 Crower Engineering, Inc. All Rights Reserved.